The doctor comes to you — day, night, weekend or holiday.

It depends on where you are in the emirate and how busy the roster is at that moment. When you call, we give you a realistic arrival window before we dispatch — and we call you if anything changes. Central RAK is usually quicker than the outlying areas.

The price depends on the service, the time of day and what the visit involves. We confirm the full cost with you on the phone before a clinician is dispatched. You will never be surprised by a charge at the door.

Insurance coverage for home healthcare varies considerably between providers and policies. Tell our team who you are insured with when you call and we will explain what is covered, what is direct-billed and what you would pay yourself.

Yes. Hotel rooms, serviced apartments, offices, labour accommodation and event venues are all fine. Give the address and any access instructions when you book and we will coordinate with reception or security.

Yes. Our doctors can prescribe during the visit where it is clinically appropriate, and will advise you on how to obtain the medication. For some controlled medications, regulations require a different pathway — the doctor will explain if that applies.

Your Emirates ID, a list of any medication you currently take, your insurance card if you have one, and any recent test results or discharge summaries. If you have a specific access instruction — a gate code, a building entrance — mention it when you book.

Yes. Home nursing and wound care are commonly booked as ongoing packages — daily, several times a week, or live-in. We build a care plan with you and keep the same team on your case wherever possible.

No. For chest pain, severe breathing difficulty, heavy bleeding, suspected stroke, severe allergic reactions or loss of consciousness, call 998 for an ambulance immediately. Home care is for conditions that do not need an emergency department.